Shipping & Delivery Policy – Habinx Private Limited
This Shipping & Delivery Policy outlines how Habinx Private Limited (“Company”, “we”, “us”, “our”) delivers documents, materials, and related outputs for services offered via https://habinx.com.
1. Scope of Delivery
Habinx provides delivery for:
- Legal & Documentation Services
- (e.g., Rent Agreements, Compliance Documents, Verification Papers)
- Consultation Outputs
- (e.g., Reports, Plans, Layouts, Vastu Analysis, Design Files)
- Project-Related Documents
- (e.g., Contracts, Invoices, Work Orders, Approvals)
Delivery may be digital, physical, or hybrid, depending on the service selected.
2. Digital Delivery
2.1 Modes of Delivery
Documents and reports are primarily delivered through:
- Email (registered email ID)
- WhatsApp (registered mobile number)
- User dashboard (if applicable)
2.2 Delivery Timeline
- Standard delivery: 24 to 72 business hours
- Complex services (design, legal drafting, compliance): 2 to 7 business days
Timelines may vary based on:
- Nature and complexity of the service
- Completeness of user-provided information
- Required approvals or revisions
2.3 User Responsibility
- Users must provide accurate email ID and phone number.
- Habinx is not responsible for delivery failure due to:
- Incorrect contact details
- Spam filters or blocked messages
3. Physical Shipping
3.1 When Physical Shipping Applies
Physical delivery may be applicable for:
- Hard copies of rent agreements
- Registered legal documents
- Signed contracts or compliance files
- Any document specifically requested in physical format
3.2 Shipping Partners
- Habinx uses third-party courier/logistics providers for shipping.
- Selection of courier partner is at the sole discretion of Habinx.
3.3 Delivery Timeline
- Within India: 3 to 7 business days
- Remote locations: May take longer depending on courier reach
4. Shipping Charges
- Shipping charges may be:
- Included in service fee, or
- Charged additionally (as informed at checkout/service confirmation)
- Additional charges may apply for:
- Express delivery
- Re-delivery attempts
- Remote or special locations
5. Order Processing
- Orders are processed only after:
- Successful payment, and
- Receipt of all required information/documents from the User
- Any delay in user submission may delay dispatch timelines.
6. Delivery Failures & Re-Delivery
6.1 Failed Delivery
Delivery may fail due to:
- Incorrect or incomplete address
- Recipient unavailable
- Refusal to accept delivery
6.2 Re-Delivery Policy
- Re-delivery may be attempted upon request.
- Additional shipping charges may apply for re-dispatch.
7. Damaged or Lost Shipments
- In case of damaged or lost shipment:
- Users must notify Habinx within 48 hours of expected delivery date
- Habinx will:
- Coordinate with courier partner, and
- Re-issue documents if necessary (at its discretion)
- Habinx is not liable for:
- Minor wear/tear in packaging
- Delays caused by courier partners
8. Delays & Force Majeure
Habinx shall not be held responsible for delays caused by:
- Natural disasters
- Government restrictions
- Strikes or logistics disruptions
- Pandemic or emergency situations
- Courier partner delays
9. No Physical Delivery Cases
Some services are strictly digital-only, including:
- Consultations
- Digital reports and designs
- Preliminary drafts
No physical shipping will be provided unless explicitly requested and approved.
10. Tracking
- Tracking details (if available) will be shared via:
- Email or SMS
- In some cases, tracking may not be available depending on courier partner.
11. Policy Updates
Habinx reserves the right to update this Shipping & Delivery Policy at any time. Updates will be posted on https://habinx.com.
12. Contact for Shipping Queries
For delivery-related support: